Cookie Policy
Last modified: 2026-04-19
Overview
Cookies are small text files stored on your device that help LOOOT.IO provide a better marketplace experience. This Cookie Policy explains what cookies we use, why we use them, and how you can control them.
By using LOOOT.IO, you consent to our use of cookies as described in this policy. Your consent can be withdrawn at any time through your browser settings.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for core marketplace functionality and cannot be disabled:
- Auth0 session cookies (authentication & user identity)
- Stripe idempotency tokens (payment processing safety)
- CSRF protection tokens (cross-site request forgery prevention)
- Language and currency preferences (user experience)
Functional Cookies
These cookies enhance your experience by remembering your preferences:
- Display density settings (compact vs expanded UI views)
- Theme preferences (dark mode persistence across sessions)
- Recently viewed listings (personalized homepage suggestions)
- Sidebar state (collapsed or expanded navigation)
Analytics Cookies
We use anonymous, privacy-respecting analytics to understand how users navigate the site:
- Web Vitals metrics (page performance, load times)
- User flow heatmaps (feature adoption, friction points)
- Error tracking (platform stability monitoring)
- No personally identifiable information is collected
Marketing Cookies
We do not currently set marketing or retargeting cookies. Future cookies in this category will be opt-in only and subject to explicit user consent.
Third-Party Cookies
LOOOT.IO integrates with trusted third-party services that may set their own cookies:
- Auth0 — authentication provider. Sets cookies for secure login and session management.
- Stripe — payment processor. Sets cookies for fraud detection and payment flow continuity.
- NowPayments — cryptocurrency processor. Sets cookies for transaction state and wallet verification.
- Support Chat (Intercom/Crisp, if enabled) — customer support widget. May set cookies for chat history and user context.
We do not control these third-party cookies. Review their privacy policies for details on how they use cookies and your data.
How to Opt Out or Control Cookies
Browser Cookie Settings
Most browsers allow you to control cookies through settings. You can typically:
- Allow all cookies (default)
- Block all cookies (may break marketplace features)
- Block third-party cookies only
- Delete cookies from specific sites
Consult your browser's help documentation for cookie management instructions. Note: disabling strictly necessary cookies will impair your ability to use LOOOT.IO.
Analytics Opt-Out
You can request to opt out of anonymous analytics collection. Contact us at /contact with the subject line "Analytics Opt-Out" and we will disable tracking for your account.
Do Not Track (DNT)
If your browser supports DNT signals, LOOOT.IO respects them and will not set analytics cookies for DNT-enabled browsers.
Cookie Retention Periods
Cookies are retained for different periods based on their purpose:
| Cookie Type | Retention |
|---|---|
| Strictly Necessary | Session or 30 days |
| Functional | 1 year |
| Analytics | 13 months |
| Marketing | Not applicable (not in use) |
You can delete cookies manually at any time through your browser.
GDPR & CCPA Considerations
For users in the European Union: Under GDPR, you have the right to access, correct, or delete cookies and personal data. Consent for non-essential cookies is required before they are set. This policy and our Cookie Consent Manager (if deployed) fulfill GDPR requirements.
For users in California: Under CCPA, you have the right to know, delete, and opt-out of the sale of personal data. Cookies falling under CCPA scope will be managed through the Privacy Policy. No personal data is sold by LOOOT.IO.
Our legal counsel will refine these clauses during full policy review. Please refer to the Terms of Service and Privacy Policy for jurisdictional details.
Questions or Requests
If you have questions about our use of cookies, wish to exercise your rights, or want to request a specific cookies audit, contact us at:
- Email: support@looot.io
- Support Portal: /contact
- Help Articles: /help
We aim to respond to cookie-related inquiries within 5 business days.
Updates to This Policy
This Cookie Policy may be updated as LOOOT.IO evolves and new technologies or regulatory requirements arise. Material changes will be communicated via:
- Email notification to registered users
- Prominent notice on the website (banner at top of /cookies)
- Version control with effective date stamps
Last Updated: 2026-04-19